Terms of service

Last updated: 01.10.2026
Effective date: 01.10.2026

Table of Contents

1. General Provisions and Acceptance of the Terms
2. Information About the Provider
3. Definitions
4. Radlux&Co. Services
5. Use of the Website
6. Requesting a Quote and Concluding the Contract
7. Prices and Payments
8. Client's Obligations
9. Execution Deadlines
10. Changes and Additional Requests
11. Delivery and Acceptance of Work
12. Support and Maintenance
13. Third-Party Platforms and Services
14. Intellectual Property
15. Portfolio and Case Studies
16. Confidentiality
17. Protection of Personal Data
18. Warranties and Limitation of Liability
19. Force Majeure
20. Suspension and Termination of Cooperation
21. Consumer Rights
22. Communications
23. Links to Third-Party Websites
24. Amendment of the Terms
25. Applicable Law and Dispute Resolution
26. Final Provisions
27. Contact Details

1. General Provisions and Acceptance of the Terms

1.1. These Terms of Use ("Terms") govern access to and use of the website https://radluxco-ecommerce.myshopify.com/ (the "Website"), as well as the relationship between Radlux&Co. (the "Provider", "we") and persons who use the Website or who request or contract our services (the "User", the "Client", "you").

1.2. By accessing the Website, submitting a request or using the services, you confirm that you have read and understood the Terms. If you do not agree with them, please do not use the Website.

1.3. The Terms apply together with the Privacy Policy and the Cookie Policy published on the Website.

1.4. The contracted services are provided on the basis of a contract, an accepted quote or a written order (the "Contract"). If the Contract contains provisions different from the Terms, the Contract prevails.

2. Information About the Provider

3. Definitions

• Website – the website indicated in section 1.1, including its content and functionalities.
• Services – development, configuration, customisation, administration, optimisation, support and consulting services in the field of e-commerce, in particular on the Shopify platform, described on the Website, in the Quote or in the Contract.
• Client – the natural or legal person who requests or contracts Services.
• Consumer – a natural person acting for purposes outside their commercial or professional activity.
• Quote – the commercial proposal sent by the Provider.
• Contract – the written agreement (including by e-mail or messaging, if expressly confirmed) regarding the provision of Services.
• Deliverables – the concrete results of the Services (design, configurations, code, customised themes, integrations, documentation).
• Third-Party Platforms – Shopify, applications, themes, payment services, delivery services, hosting, e-mail and other third-party services.
• Client Materials – texts, images, logos, trademarks, products, databases and other content provided by the Client.

4. Radlux&Co. Services

4.1. The Services may include, depending on the Contract: creating and configuring Shopify online stores; customising themes and design; integrating applications and payment and delivery methods; migrating products and data; optimising performance and conversion; technical SEO configuration; consulting; support and maintenance; other related services as agreed.

4.2. The descriptions on the Website are for information purposes. The content and limits of each service are established in the Quote and in the Contract.

4.3. We reserve the right to modify or discontinue offering certain services presented on the Website, without affecting ongoing Contracts.

5. Use of the Website

5.1. You may use the Website for lawful purposes and in accordance with these Terms.

5.2. It is prohibited to:

• use the Website for unlawful or fraudulent purposes;
• attempt unauthorised access to the Website, accounts, systems or networks;
• introduce malicious code or materials (viruses, malware, etc.);
• disrupt the operation of the Website (attacks, excessive load, abusive automated scraping);
• copy, reproduce or distribute the content of the Website without our consent, except where permitted by law;
• submit false or misleading information or data of other persons without the right to do so;
• use the Website to harm us or third parties.

5.3. We may restrict or block access to the Website in the event of a breach of the Terms or for security or maintenance reasons.

5.4. We make reasonable efforts to keep the Website operating continuously, but we do not guarantee the absence of interruptions, errors or temporary unavailability, including due to Third-Party Platforms (e.g. Shopify).

5.5. The information on the Website is general in nature and may be updated. It does not constitute legal, tax or financial advice.

6. Requesting a Quote and Concluding the Contract

6.1. You may request a quote or a consultation through the forms on the Website, by e-mail, telephone or messaging applications (WhatsApp, Viber, Telegram).

6.2. Submitting a request and receiving a Quote does not oblige either party to conclude the Contract.

6.3. The Quote indicates, as applicable: the subject matter of the Services, the stages, the estimated deadlines, the price, the payment terms and the validity period of the Quote.

6.4. The Contract is deemed concluded when the Client accepts the Quote in writing (including by e-mail or messaging) or signs the Contract, and the Provider confirms it; where agreed, the start of work may be conditional on payment of an advance.

6.5. The Client warrants that the person accepting the Quote has the right to bind the Client (in the case of legal entities).

7. Prices and Payments

7.1. Prices are those in the Quote or the Contract and are expressed in the currency indicated there. Prices displayed on the Website for information purposes do not constitute a firm offer.

7.2. Unless otherwise agreed, payment is made in the stages and by the deadlines set out in the Contract. Advance __%, final payment __% on delivery.

7.3. Prices may not include taxes and fees of Third-Party Platforms (Shopify subscription, paid themes and applications, domains, payment services, bank fees), which, unless otherwise agreed, are borne by the Client.

7.4. In case of late payment, the Provider may suspend the work and may apply penalties or interest under the conditions of the Contract and the law.

7.5. Invoices are issued in accordance with applicable legislation. Advances paid are not refunded for work already performed, except in the cases provided by the Contract or by law.

8. Client's Obligations

8.1. The Client undertakes to:

• provide the necessary information, materials, access and approvals on time;
• provide correct and complete information;
• appoint a contact person authorised to make decisions;
• review and respond to approval requests within the agreed deadlines;
• pay the price in accordance with the Contract;
• comply with the terms of the Third-Party Platforms used.

8.2. Client Materials. The Client is responsible for the lawfulness of its Materials and warrants that it holds the necessary rights (e.g. images, texts, trademarks, product descriptions) and that their use does not infringe the rights of third parties or the law.

8.3. Store content. The Client is responsible for the content and activity of its store: products, prices, commercial policies, delivery, returns, consumer information, compliance with legislation on consumer protection and electronic commerce, as well as for its own privacy and cookie policies, unless the Contract expressly provides otherwise.

8.4. Access to systems. The Client provides the necessary access through secure methods (e.g. collaborator access in Shopify), without transmitting passwords through unsecured channels. The Client remains responsible for the security of its own accounts.

8.5. Delays by the Client in providing materials, access or approvals extend the execution deadlines accordingly.

9. Execution Deadlines

9.1. Deadlines are those in the Quote or the Contract and are calculated from the date the starting conditions are met (acceptance, advance, necessary materials and access).

9.2. Deadlines are estimates where they depend on actions of the Client or of third parties (approvals, platforms, applications, banks, delivery services, etc.).

9.3. We will inform the Client of the risks of delay as soon as we identify them.

10. Changes and Additional Requests

10.1. The subject matter of the Services is that set out in the Quote/Contract. Requests that go beyond it (new functionalities, major design changes, additional pages or integrations, redoing approved work) are treated as additional work.

10.2. For additional work, the Provider sends a price and time estimate, and execution begins after the Client accepts it (including by e-mail or messaging).

10.3. The number of revision rounds included in the price is that set out in the Quote/Contract. Additional revisions may be charged.

11. Delivery and Acceptance of Work

11.1. Deliverables are deemed delivered when they are made available to the Client (access, link, transfer of ownership of the store or written notice).

11.2. The Client reviews the Deliverables and submits reasoned comments within 2 business days of delivery. Comments regarding non-conformity with the subject matter of the Contract are remedied by the Provider within a reasonable time.

11.3. If the Client does not submit comments within the stated period and does not use the Deliverables, they are deemed accepted. Actual use of the Deliverables (e.g. launching the store) implies their acceptance, subject to the remedying of hidden defects in accordance with section 18.

12. Support and Maintenance

12.1. Support and maintenance include only the activities and period provided for in the Contract or in the dedicated quote.

12.2. The following are not part of standard support, unless otherwise agreed: development of new functionalities, remedying problems caused by third-party interventions in the store, updates of Third-Party Platforms affecting customisations, content and day-to-day administration of the store.

12.3. Support requests are sent to Radluxco@gmail.com or through the channels indicated in the Contract. We respond within a reasonable time, during working hours.

13. Third-Party Platforms and Services

13.1. Our Services are based on third-party platforms and services (in particular Shopify, as well as applications, themes, payment services, delivery services, e-mail and analytics services). They are governed by their own terms and policies, which the Client must accept and comply with.

13.2. We do not control and are not responsible for the operation, availability, prices, policies or changes of Third-Party Platforms (e.g. changes in fees, closure of an account by the platform, discontinuation of an application).

13.3. The Shopify account, the domain and related accounts generally belong to the Client and are created in its name. The Client is responsible for subscriptions and payments to third-party platforms.

14. Intellectual Property

14.1. The Radlux&Co. Website – the content, design, texts, graphic elements, logo and the name "Radlux&Co." – belongs to the Provider or its licensors and is protected by intellectual property legislation. It may not be used without our written consent.

14.2. Client Materials remain the property of the Client. The Client grants us the limited right necessary to use them in performing the Services.

14.3. Deliverables. Unless the Contract provides otherwise, upon full payment of the price, the Client acquires the right to use the customised Deliverables created specifically for it, for the purpose for which they were created.

14.4. Third-party components. Themes, applications, libraries, fonts, stock images and other third-party components are licensed under their own terms; they are not transferred to the Client as property. The Client complies with the applicable licences.

14.5. Proprietary tools. The Provider retains the rights to the methods, tools, libraries, generic code snippets and know-how used or developed in general, reusable in other projects, without including the Client's Materials or confidential information.

15. Portfolio and Case Studies

15.1. We may present the project in our portfolio, case studies or promotional materials (name, screenshots, general description), without disclosing confidential information or personal data.

15.2. The Client may refuse this by written notice to Radluxco@gmail.com, before or after delivery, and we will cease such use going forward.

16. Confidentiality

16.1. Each party keeps confidential the non-public information received from the other party in connection with the Contract (commercial, technical and financial information, access credentials, data of the store's customers) and uses it only for the performance of the Contract.

16.2. The obligation does not apply to public information, information previously known legitimately, or information disclosed on the basis of a legal obligation or a request from the authorities.

16.3. The confidentiality obligation remains in force after the termination of the Contract, for the period established in the Contract or, in its absence, for a reasonable period.

17. Protection of Personal Data

17.1. We process personal data in accordance with the Privacy Policy and Law No. 195/2024.

17.2. Where, within a project, we have access to the data of the end customers of the Client's store, the Client is generally the controller and we act as processor, only on the basis of its instructions and the Contract (including, where necessary, a data processing agreement).

17.3. The Client is responsible for the lawfulness of the processing of its own customers' data (information, legal basis, policies, cookies).

18. Warranties and Limitation of Liability

18.1. We perform the Services with the diligence of a professional and in accordance with the Contract. We do not guarantee commercial results (sales volume, traffic, search engine rankings, conversion rates), which depend on external factors.

18.2. Remedy warranty. We remedy free of charge defects in the Deliverables attributable to us, reported in writing within 30 days of delivery, if they were not caused by modifications by the Client or third parties, by updates of Third-Party Platforms, or by improper use.

18.3. The Website and the information on it are provided "as is", to the extent permitted by law.

18.4. To the extent permitted by law, the Provider's liability is limited to proven direct damages and, unless otherwise agreed, may not exceed the amount actually paid by the Client for the Services that gave rise to the damage.

18.5. The Provider is not liable for: indirect losses or lost income (lost profit, loss of customers, data or reputation); the actions or omissions of Third-Party Platforms; the content and commercial activity of the Client's store; use of the Deliverables contrary to the Contract; unauthorised access caused by the Client's failure to comply with security measures; information or materials provided by the Client.

18.6. The limitations in this section do not apply to liability for intent or gross negligence, nor in cases where the law does not permit the exclusion or limitation of liability (including towards Consumers).

19. Force Majeure

Neither party is liable for non-performance of obligations caused by force majeure (unforeseeable and unavoidable events beyond the parties' control, including major failures of networks or Third-Party Platforms, acts of the authorities, disasters). The affected party notifies the other party immediately, and the deadlines are extended accordingly. If the situation lasts more than 30 days, either party may terminate the Contract, with settlement for the work already performed.

20. Suspension and Termination of Cooperation

20.1. The Contract may end: by agreement of the parties; upon completion of the Services; by termination on notice, under the conditions of the Contract; by rescission for serious breach of obligations, after written notice and a reasonable period for remedy.

20.2. We may suspend the Services in the event of non-payment, prolonged lack of cooperation on the part of the Client, or breach of the Terms or of the law.

20.3. Upon termination, the Client pays for the Services performed up to that date (including work in progress, pro rata). Paid Deliverables remain with the Client, in accordance with section 14.

20.4. Provisions which, by their nature, must remain in force (intellectual property, confidentiality, liability, dispute resolution) survive termination.

21. Consumer Rights

21.1. Our Services are addressed primarily to professional clients (companies, entrepreneurs). If you act as a Consumer, you benefit from the rights provided by consumer protection legislation, including, where applicable, the right of withdrawal from distance contracts under the conditions of the law.

21.2. No provision of these Terms limits the mandatory rights of Consumers. In case of conflict, the law prevails.

21.3. For complaints you may write to Radluxco@gmail.com; we examine them and respond within the legal time limits. You may also contact the competent authorities in the field of consumer protection.

22. Communications

22.1. Communications between us may be made by e-mail, telephone and messaging applications (WhatsApp, Viber, Telegram), using the details indicated in the Contract or on the Website.

22.2. Approvals, acceptances of quotes and important notices (amendments, termination) are sent in writing, including by e-mail.

22.3. Each party informs the other party of any change in contact details.

23. Links to Third-Party Websites

The Website may contain links to third-party websites or services. We do not control and are not responsible for their content, policies or practices. You access them at your own risk.

24. Amendment of the Terms

24.1. We may amend the Terms (e.g. upon changes in legislation, services or ways of working). The updated version is published on the Website with the date of the last update.

24.2. Amendments apply from publication with regard to the use of the Website. Ongoing Contracts are subject to the version in force at the date of conclusion, unless the parties agree otherwise or the law requires otherwise.

25. Applicable Law and Dispute Resolution

25.1. The Terms and the Contracts are governed by the legislation of the Republic of Moldova.

25.2. The parties will first try to resolve any dispute amicably, through direct negotiations, within a reasonable time (as a rule, 30 days from written notice).

25.3. If no agreement is reached, the dispute is resolved by the competent courts of the Republic of Moldova [or, if agreed in the Contract, by arbitration/mediation], without affecting Consumers' right to apply to the competent court in accordance with the law.

26. Final Provisions

26.1. If a provision of the Terms is declared null or unenforceable, the others remain valid.

26.2. A party's failure to exercise a right does not mean a waiver of that right.

26.3. The Client may not assign the rights and obligations under the Contract without the Provider's written consent.

26.4. The Terms are drafted in Romanian. Any translations are for information purposes; in case of discrepancy, the Romanian version prevails.

27. Contact Details

Radlux&Co.
Telephone: +373 67 545 918
E-mail: Radluxco@gmail.com
Address: Hristo Botev 25, Chișinău, MD-2043, Republic of Moldova