Contact information

Last updated: 01.10.2026
Effective date: 01.10.2026

1. Purpose of the Policy

This Contact Policy ("Policy") establishes the rules applicable to communication between Radlux&Co. and persons who make contact, request information, request quotes, request services, or send other communications through the official channels made available.

The Policy establishes:

• the official contact channels;
• the manner in which requests are submitted and handled;
• the rules regarding quote requests;
• the rules regarding communication;
• the general conditions regarding responses;
• the transmission of documents and materials;
• the handling of complaints and notifications;
• the relationship between this Policy and the other legal documents of the website.

This Policy applies together with:

• the Privacy and Personal Data Protection Policy;
• the Cookie Policy;
• the Terms and Conditions of the website.

2. Identification of the Provider

The services and communications presented on the website are provided under the brand:

Radlux&Co.

Contact details

Telephone: +373 67 545 918
E-mail: Radluxco@gmail.com

Address:
Hristo Botev 25
Chișinău, MD-2043
Republic of Moldova

Responsible person:
Radu Ucrainet

For matters concerning the protection of personal data, the procedure and information set out in the Privacy and Personal Data Protection Policy apply.

3. Official Contact Channel

3.1. Telephone

+373 67 545 918

The telephone number may be used for:

• requesting general information;
• preliminary discussions regarding a project;
• clarifying needs;
• scheduling a consultation;
• requesting a quote;
• communication regarding an existing project;
• other matters related to the services offered by Radlux&Co.

4. Communication by E-mail

The official e-mail address for communication is:

Radluxco@gmail.com

E-mail may be used for:

• quote requests;
• submitting briefs;
• submitting documents;
• commercial communications;
• project information;
• submitting materials necessary for the development of a project;
• complaints and notifications;
• communications regarding the protection of personal data;
• other requests related to the activity of Radlux&Co.

5. Communication Through the Website

The website may provide forms through which persons can submit requests.

Depending on the purpose of the form, information such as the following may be requested:

• name;
• telephone number;
• e-mail address;
• project information;
• type of service requested;
• information about the requester's business;
• approximate budget;
• other information relevant for the analysis of the request.

Mandatory information will be limited, as far as possible, to the data necessary for the purpose of the form.

The processing of personal data submitted through forms is governed by the Privacy and Personal Data Protection Policy.

6. Requesting a Quote

Submitting a request through the website, by e-mail, or by telephone does not automatically represent the acceptance of an offer and does not, in itself, constitute the conclusion of a contract.

The request constitutes a request for information, analysis, or quotation.

In order to prepare a quote, Radlux&Co. may request additional information necessary to understand the project.

The quote may include, as applicable:

• the proposed services;
• the scope of the project;
• the functionalities;
• the deliverables;
• the estimated timeline;
• the price;
• the payment terms;
• the terms of collaboration;
• the support period;
• other relevant conditions.

The contracting of services is carried out under the conditions established between the parties and, as applicable, through the conclusion of a contract.

7. Clarification of Requests

In order to formulate a relevant response, Radlux&Co. may request additional information.

For a Shopify store development project, this may include, for example:

• the field of activity;
• the approximate number of products;
• the target market;
• the countries in which sales are intended;
• the current platform;
• payment methods;
• delivery methods;
• the necessary integrations;
• the existing design;
• the desired functionalities;
• the commercial objectives.

The person submitting the request is not obliged to provide information that is not necessary for resolving it.

8. Responses from Radlux&Co.

Radlux&Co. aims to respond to requests within a reasonable time, depending on:

• the nature of the request;
• its complexity;
• the volume of information submitted;
• the need for additional clarifications;
• the availability of the responsible person;
• working hours;
• possible technical problems.

A response time communicated during a discussion does not constitute a contractual deadline, unless the parties have expressly agreed otherwise.

9. Scheduling Consultations

Where the nature of the project so requires, Radlux&Co. may propose a telephone or online consultation.

The consultation may have the purpose of:

• understanding the project;
• identifying needs;
• analyzing possible solutions;
• clarifying the budget;
• establishing objectives;
• estimating the complexity of the project;
• preparing a quote.

The consultation does not, in itself, represent an obligation to contract for either party.

10. Submission of Documents and Materials

The following may be submitted through the official contact channels:

• briefs;
• documents;
• images;
• logos;
• graphic materials;
• product lists;
• technical documents;
• commercial information;
• other materials relevant to the project.

The person submitting these materials is responsible for holding the rights necessary for their transmission and use.

11. Materials Submitted by the Client

The client or potential client must ensure that the materials submitted to Radlux&Co. do not infringe the rights of third parties.

This may include:

• copyright;
• trademark rights;
• rights over images;
• rights over texts;
• rights over videos;
• rights over databases;
• rights over fonts;
• other intellectual property rights.

The submission of a material to Radlux&Co. does not, in itself, result in the transfer of ownership rights over that material.

12. Confidential Information

Information submitted during a commercial discussion or a project may be confidential, depending on its nature and the relationship between the parties.

However, the submission of information through a contact channel does not automatically mean that the information benefits from a special contractual confidentiality regime.

Where a project involves sensitive or strategic information, the parties may establish additional confidentiality conditions.

13. Personal Data

When a person contacts Radlux&Co., personal data provided in the course of the communication may be processed.

This may include, as applicable:

• name;
• telephone number;
• e-mail address;
• project data;
• information voluntarily submitted during the communication.

The processing of this data is carried out in accordance with the Privacy and Personal Data Protection Policy.

This Contact Policy does not replace the Privacy Policy.

14. Commercial Communications

Radlux&Co. may communicate with clients and potential clients regarding its services, offers, projects, and the commercial relationship.

Commercial communications are carried out in compliance with applicable legislation and the rules set out in the Privacy and Personal Data Protection Policy.

Persons may request the cessation of commercial communications, under the conditions of applicable legislation.

15. Availability of Contact Channels

Radlux&Co. makes reasonable efforts to maintain the availability of the official contact channels.

However, they may become temporarily unavailable due to:

• technical problems;
• maintenance work;
• provider problems;
• interruptions of telecommunications services;
• interruptions of internet connection;
• security incidents;
• force majeure situations;
• other circumstances beyond the control of Radlux&Co.

16. Urgent Communications

For urgent communications regarding an existing project, the client must use the contact channel established in the contract, quote, or project documents, if such a channel has been established.

For general requests, the official contact details published on the website may be used.

17. Contractual Communications

Where a contract exists between Radlux&Co. and the client, legal or contractual communications are carried out in accordance with the methods set out in the contract.

In the event of a contradiction between this Policy and a contract concluded between the parties, the provisions of the contract apply, to the extent permitted by applicable legislation.

18. Communications That Do Not Constitute Acceptance

A telephone conversation, an e-mail, or a communication sent through the website does not automatically constitute:

• acceptance of an offer;
• the conclusion of a contract;
• the modification of an existing contract;
• the approval of a deliverable;
• the acceptance of additional costs.

These effects arise only under the conditions established between the parties and, as applicable, in the form provided by the contract or by applicable legislation.

19. Inappropriate Requests

Radlux&Co. may limit or discontinue communication when it involves:

• threats;
• harassment;
• discrimination;
• abusive language;
• attempts at fraud;
• illegal requests;
• spam;
• transmission of malicious software;
• attempts at unauthorized access;
• other actions that may affect security or activity.

This provision does not limit a person's right to submit a complaint or notification or to exercise their legal rights.

20. Complaints and Notifications

Any person may submit a complaint or notification through:

E-mail: Radluxco@gmail.com
Telephone: +373 67 545 918

For an effective analysis, the complaint may contain:

• the name of the complainant;
• contact details;
• a description of the situation;
• the relevant date or period;
• the project or service concerned;
• relevant documents, if any;
• the solution requested.

Complaints are analyzed according to their nature and the applicable legal framework.

21. Data Protection Requests

Requests regarding:

• access to data;
• rectification;
• erasure;
• restriction of processing;
• objection;
• portability;
• withdrawal of consent;
• commercial communications;

are handled in accordance with the procedure set out in the Privacy and Personal Data Protection Policy.

The following address may be used for such requests:

Radluxco@gmail.com

Responsible person: Radu Ucrainet

22. Relationship with the Terms and Conditions

This Policy mainly regulates the manner of communication and the handling of requests.

The rules regarding:

• use of the website;
• the services;
• contracting;
• prices;
• payment;
• intellectual property;
• liability;
• complaints;
• applicable law;

are established in the Terms and Conditions of the website and, as applicable, in the contracts concluded with clients.

23. Amendment of the Policy

Radlux&Co. may amend this Policy when necessary as a result of:

• changes in legislation;
• changes in contact channels;
• changes in the manner of communication;
• the introduction of new services;
• changes in internal procedures;
• changes in contact details;
• other relevant changes.

The current version of the Policy will be published on the website.

24. Applicable Law

This Policy is interpreted in accordance with the legislation applicable in the Republic of Moldova.

Depending on the nature of the communication and of the legal relationship, the following may apply, among others:

• Law No. 195/2024 on the protection of personal data;
• legislation on information society services;
• legislation on electronic commerce and commercial communications;
• other applicable normative acts.

25. Final Provisions

This Policy does not limit the rights of persons provided by applicable legislation.

No provision of this Policy shall be interpreted as excluding or limiting a mandatory legal obligation.

If a provision of the Policy becomes inapplicable or invalid as a result of a change in legislation, the other provisions remain applicable to the extent permitted by law.

This Policy applies from the date indicated at the beginning of the document and remains in force until it is replaced or updated.

26. Contact Details

Radlux&Co.

Responsible person: Radu Ucrainet

Telephone: +373 67 545 918
E-mail: Radluxco@gmail.com

Address:
Hristo Botev 25, Chișinău, MD-2043, Republic of Moldova